Meet the experts that will answer your questions

Candice Gallab

Candice Gallab

Compliance Manager

Candice has over 4 years experience in various customer support roles, across the retail and finance industries. Having been with the Richmond Group for just over a year now, Candice has quickly progressed to her current position and is all about improving the customer experience.

Alex Coles

Tom Bastian

Customer Service Adviser

After spending a year working in Germany as a Tax Free Clerk Tom decided to return to Britain and he soon found a job working in Customer Services and has maintained this passion ever since. The knowledge and experience that Tom has gained make him ideally suited to resolving customer queries and improve the customer experience.

Question & Answer centre